Help Center

Due to the situation right now, please expect some delays on shipping by approximately 1 to 4 days for all countries. We are sending out orders normally, but your local post office may experience slight delays due to the situation. 

Please stay up to date with news regarding your local postal services to find out if your shipping times will be affected.

Furthermore, regions adversely affected by COVID-19 will have an extra 2 to 3 day delay. Canadian customs is currently undergoing a logistics delay of 7 to 9 days. Our hearts go out to everyone who has been affected. Please stay home and stay safe!

USA ORDERS

USA orders should arrive between 18-26 business days. Due to high-demand, shipping times will take longer than usual.

OTHER COUNTRIES

Please expect your orders to take around 20-42 business days. Every Country has different customs and your item may be held up for a while. Please contact your local shipping service if you believe that your item is being held in customs.

Please track your packages. I’m not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it.

We do not replace or refund orders that are scanned "delivered" by USPS. ***

If USPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.

If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!  

We are not responsible for lost or stolen packages or packages delayed in transit unless you have insured your order.

If there is a problem with your package delivery or tracking number, please contact USPS directly. 

USPS: 1-800-ASK-USPS 

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient's responsibility. You should contact your customs office for specific amounts and percentages.

Impulse Modern cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

(If you refuse a shipment from Impulse Modern, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Impulse Modern This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)

Returns

Our policy lasts 30 days since day of arrival. If 30 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

- Gift cards

To complete your return, we require a receipt or proof that you have returned the item.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We are not responsible for postage cost from returns. All returns must provide either a return tracking number or receipt of shipping to be eligible.